Would you like to work in a growth company backed by Sapphire Sports and Global Founders Capital? With our truly multicultural and dynamic work community of professionals, Flowhaven has been nominated as one of Accel's top 100 European and Israeli cloud companies to watch in 2021.
Flowhaven is a software solution on a mission to lead the licensing on a brighter world by creating modern tools that bring simplicity, efficiency and clarity for all parties in the licensing process. We work with incredible companies and brands across TV, film, games, animation, sports, and more. With our Salesforce-based solution, we’re making streamlining operations and maximizing revenues easier than ever.
Flowhaven is headquartered in Helsinki, Finland, with growing teams in both Los Angeles and New York areas.
Flowhaven is seeking a unique and highly motivated Technical Customer Success Manager to join its US team. As a member of the Customer Success Team, you will work hand-in-hand with both the Customer Succes managers as well as the Product and Engineering teams to help our clients get the most from Flowhaven. As required, this role will also give direct support to our clients.
This is a full-time position, based in New York (New York City Metropolitan area). You will be reporting to the CS Senior Manager, Onboarding & Technical Suppor (located on the West-coast). The position starts as remote and once the company establishes an office in New York, the position will be hybrid office/remote.
Update, customize, configure, and manage client environments on an ongoing basis; Salesforce configurations required
Partner with customer success manager to drive discovery with clients to learn about their data, business and ways of working, providing solutions and guidance to how Flowhaven can support their business
Provide technical support and respond to support tickets for assigned customers
Perform regular testing of new product updates within customer sandbox environments
In coordination with CS Managers and/or QA, troubleshoot technical issues raised by customers
Create and update CS support documentation materials
Support the ongoing customer and internal CS team’s education of the platform’s ever-improving solutions, features, and capabilities
Build and maintain essential technical knowledge of the product, and continuously train team on new product features
Ongoing planning, implementation, and optimization of automated workflows, driving scalable customer success operations and customer support
Work closely with fellow CS Tech team members to implement improved systems that further professionalize and scalable technical support customers